Contact

Important

Before you email me, have you read this?

Customer satisfaction

Please rest assured that all emails are answered, and any questions that need asking can be dealt with to your complete satisfaction.

99% of customers are happy dealing with me on this basis, but I am aware that some people prefer the 'personal' touch, and would rather phone or visit. I simply do not have time for this, so if you're one of the 1%, then you should probably choose a different cue maker...

Customer relations

Please bear in mind that I am always very busy. So you may find my replies a little abrupt at times, but they will be clear, concise, and 'to the point'.

So please do not confuse this with rudeness or lack of interest. I read every email very carefully and take pride in replying to every enquiry with genuine honesty and a desire to help you make the right choices.

Look forward to hearing from you...

All enquiries:

IMPORTANT

If you do not receive a reply to an email, send it again, because occasionally, one of five things may have happened:

1. It was mistakenly sent to my spam folder and I did not actually see it.
2. My reply was mistakenly sent to your spam folder. So check that.
3. There is some kind of block on your server that prevents my replies getting through. So check that.
4. Your email address, as set up on your email client, is wrong. This has happened before where I have replied, but the address does not exist. So check your address.
5. I forgot...